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Northrop Grumman2013
– 2015
Software Business Process Analyst 3, Development
Operations (DevOps)2014 – 2015
Served as the business process analyst
and scrum master on the DDS Mainframe to SQL conversion project for the
Arkansas Department of Human Services. Also, served as the business
process analyst and shadowed the scrum master on the SNAP (Special
Nutrition Assistance Program) direct certification project for the Arkansas
Department of Education. Facilitated sprint review meetings with
project stakeholders. Analyzed, developed, and managed detailed
requirements documentation. Performed business process analysis and
developed technical business process models. Interfaced with management and
customers and provided various reports on a regular basis. Demonstrated
strong oral and written communication skills, communicated technical topics
to management and non-technical audiences, and interfaced with customers on
a daily basis. Developed lifecycle documents including Detailed Functional
Requirements, Software Requirement Specifications, Detailed Design
Specifications, User Manuals, and Use Cases.
Software Test Engineer 3, Special Nutrition Programs
(SNP)2013-2014
Served as a software test
engineer 3 on the CACFP (Child and Adult Care Food Program) project for the
New Jersey Department of Agriculture. Developed comprehensive
training plans and curricula. Attended JAD sessions and documented required
changes and prepared detailed design documentation for change
requests. Trained state agency staff using a train the trainer
approach. Produced a detailed user manual. Developed on-line
tutorials and training videos. Developed a thorough testing plan and performed
unit, system, and integration testing of the system. Created a plan that addressed
data migration, table population, module integration, and system
integration, stress testing and capacity testing. Performed unit,
system, and integration testing in accordance with the approved test plan. Documented
date and time each test was performed, and summarized & detailed test
results for NJDA. Additionally, delivered periodic updates to NJDA project
manager that detailed various test metrics.
DATA-P6 Computers2011
– 2013
Project Manager, Information Technology
Served
as project manager for the Little Rock Arkansas office. Skillfully
built the Arkansas office and developed accounts. Managed business
development, service delivery, staffing, budgets, and gross margin on
multiple accounts and large projects. Constructed training manuals
for end users and verified understanding by using train the trainer
approach.
Created websites after gathering
customer requirements and tested the sites, working and with customers
during the development and verified that all requirements were met during
development. Documented the time each test was performed and recorded
pass/fail results and documented issues on spreadsheets. Scheduled
and prioritized jobs and requests so that deadlines were met & verified
that customer satisfaction was maintained. Managed project plans,
project tasks, deliverables, milestones, and kept key individuals informed
of the progress. Supervised all services including staffing,
scheduling, metrics, expenses, and gross margin on projects.
Spearheaded the pre-sales support for large projects, including the tasks
of gathering requirements, writing SOWs, presenting solutions to customers,
and assisting in final contract negotiations with average gross margins of
30 percent.
Goodman Networks,
Inc. 2010 – 2011
Project Manager, Telecommunications
Served as project manager for
the Little Rock Arkansas office. Oversaw teams of electrical
contractors and verified that they had correctly installed materials at
sites. Delivered periodic updates to customers and other
stakeholders. Created and executed the project scope & work plan
& revised as appropriate to meet changing needs. Proactively identified
issues and promoted new technical and non-technical solutions.
Utilized Oracle/SQL to gather data for 500 projects in 5 days & reduced
shipping costs by 25% to $2M.
Six Sigma Networks2009
– 2010
Project Manager, Information Technology
Served as project manager for the
Little Rock Arkansas office. Proactively led the development of business
solutions for customers with minimal supervision. Identified and
created lean business processes & procedures; employing best business
practices. Successfully negotiated a 25% reduction in
telecommunication costs for the company at the 2009 CTIA trade show.
Standard Computer,
Inc. 2008 – 2009
Project Manager, Information Technology
Served
as project manager for the Little Rock Arkansas office. Utilized
spreadsheets to monitor and maintain project schedules. Helped identify
customer requirements and managed project plans and successfully upgrading
a 60 user medical clinic to MS Server 2007 in 3 days & reduced network
costs 25% to $45K.
Tarrant Technology
Partners, Inc. 2008
Project Manager, Information Technology
Served
as project manager for the Fort Worth Texas office. Established
business contacts with existing and potential customers/business partners.
Led a team that migrated a 6 million dollar PGA event to total Wi-Fi in 5
days and reduced network costs by 35% to $65K.
Glow Networks, Inc., 2006 – 2008
Project Manager, Telecommunications
Served
as project manager for the Little Rock Arkansas office. Completed
projects on time and within budget. Produced a detailed user manual
for future Alcatel-Lucent BTS installations. Wrote T-SQL queries for
data validation. Delivered periodic updates that detailed various
test metrics. Reported the number of test plans performed during each
period & the (pass/fail) results. Generated a list of issues ordered by
impact on testing and the project timeline. Developed a thorough testing
plan integration testing of the proposed system. Constructed a plan
that addressed data migration, table population, module integration, and
system integration, stress testing and capacity testing. Performed unit,
system, and integration testing in accordance with the approved test
plan. Documented the date and the time each test was performed and
gave detailed test results. Developed comprehensive training plans
and curricula. Produced a detailed user manual. Worked with teams of
engineers and electricians and installed a 4G infrastructure at 17 Toronto
Canada sites in 30 days for Alcatel-Lucent & delivered a 20% sales gain
to $1M.
Broadband Providers,
LLC 2001 –
2006
Project Manager, Telecommunications
Served
as project manager for the Little Rock Arkansas office. Communicated the
status on projects, design requirements & submitted other relevant
details to various stakeholders. Closed contracts and worked with
teams of engineers to develop an unprecedented 150 new RF sites
establishing a record annual 50% sales gain & a rise in profits of 15%.
Alltel Corporation 1996 – 2001
Senior Business Analyst, Telecommunications
Served
as senior business analyst for the corporate headquarters in Little Rock
Arkansas. Provided direction to the development teams and delivered the
scope requirements on multiple projects. Wrote SAP Business Objects/T-SQL
Queries. Utilized expertise in Microsoft Excel, Power Point, &
Excel to prepare requirements documentation. Developed and executed
test cases and tested web applications that were produced by client server
teams. Resolved software development issues that reduced annual
outsourcing costs by 30% to $5M.
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